Refund policy

Because our transfers are made to order, all sales are final and orders are non-refundable. That said, we stand behind our work and take quality concerns seriously.

If you experience a problem with your transfers, please contact us within 14 days of delivery with your order number, photos, and a brief description of the issue.

If we confirm a manufacturing or production error, we will reprint the affected transfers promptly at no cost.

If we confirm that your transfers were produced incorrectly and the affected transfers are still usable, you may be given the option to return them for an approved replacement.

If you prefer to keep the incorrect transfers, the corrected reprint will be offered at 50% off instead.

This option applies only to verified manufacturing or production errors. It does not apply to customer-requested changes or changes requested after production.

We are not responsible for garments or items that are damaged due to incorrect application settings, improper pressing, or lack of testing.

For this reason, we include at least one extra transfer so you can test-press before full production.

Claims for damaged, defective, incorrect, or missing items must be reported within 72 hours of delivery. Photos may be required to verify the issue.

Please verify all sizes, colors, styles, and quantities before placing your order. Returns are not accepted for incorrect size or color selection, fit preference, change of mind, or other customer ordering errors.

We do not offer direct size, color, or style exchanges.

Items that have been worn, washed, printed, embroidered, heat-pressed, decorated, or altered cannot be returned.

All returns must be authorized before merchandise is sent back. Unauthorized returns may not be accepted.

If a return is approved as an exception, the customer is responsible for return shipping costs. Original shipping charges are non-refundable, and actual outbound shipping costs may be deducted from the refund on orders that received free or discounted shipping.