Help center
Frequently asked questions
Answers about ordering, artwork, shipping, returns, and your account. Each product page has its own FAQ for formulas, sizes, pricing, and press settings.
Product questions
Products
What does Advanced Transfers sell?
We offer four product lines:
- Screen printed transfers: plastisol transfers in Advanced GP, Advanced HP, Metallic, and Glitter, plus ready-to-press stock transfers.
- Tagless neck labels: General Purpose, All Purpose Sport, and Metallic labels.
- Full color transfers: eight formulas, including Advanced DTF, for photos, gradients, and unlimited colors.
- Blank apparel: tops, headwear, bottoms, outerwear, bags, and accessories.
Do you offer DTF transfers?
Yes. Advanced DTF is part of our full color line. It has no minimum order, so you can order a single transfer or a single gang sheet.
Should I choose screen printed or full color transfers?
Screen printed transfers are best for solid, spot-color artwork such as logos, lettering, and bold graphics. Gradients, fades, shadows, and photographic detail may not reproduce as intended.
Full color transfers print photos, gradients, unlimited colors, and fine detail in one transfer. The right full color formula depends on the fabric you are pressing.
Each product page has a guide to its formulas. If you’re still unsure, contact us with your artwork and garment.
Do you sell blank apparel to press my transfers on?
Yes. Our blank apparel catalog includes T-shirts, hoodies, sweatshirts, polos, caps, beanies, pants, jackets, bags, towels, aprons, and more. Check each listing for sizing, colors, and product details.
Ordering & account
What is the minimum order?
Minimums depend on the product line:
| Product | Minimum order |
|---|---|
| Screen printed transfers | 6 transfers per design |
| Tagless neck labels | 120 labels per design |
| Advanced DTF | No minimum |
| Other full color formulas | 10 identical pieces per design, or 10 gang sheets |
Blank apparel quantities are set on each product listing.
How do I place an order?
- Choose your product from the shop.
- For transfers and labels, upload print-ready artwork at the exact size you want printed.
- Select your options and quantity, then complete checkout.
- For transfers and labels, we review your artwork and email a proof for approval if needed.
For bulk orders, custom projects, or if you’re not sure which product to choose, request a quote.
What payment methods do you accept?
We accept all major credit and debit cards through our secure checkout.
Do I need an account to order?
No, you can check out as a guest. An account lets you view your order history, track shipments, and reorder faster, which is useful if you order regularly.
Can I get a custom quote before ordering?
Yes. For large orders, custom projects, or anything not covered by standard pricing, request a quote. Include your artwork, quantity, product, and any special requirements.
How do I reorder?
Reference your previous order number when you place a reorder or request a quote. If you have an account, your past orders are in My Account.
Do you have an affiliate program?
Yes. Our affiliate program pays ongoing commissions for referring customers to Advanced Transfers. You don’t need printing or apparel experience to join.
Artwork
What are the artwork requirements?
We print artwork as submitted, including size, spelling, and layout. For every transfer type:
- Upload artwork at the exact size you want printed.
- Use a transparent background wherever no printing is intended.
- Submit artwork in the correct orientation, not mirrored.
- Convert all fonts to outlines or shapes.
Line weight and color setup depend on the transfer type. See the full Artwork Requirements.
What file formats do you accept?
Preferred (vector): PDF, AI, SVG, EPS, CDR.
Also accepted (raster): PSD, PNG, JPG, at least 300 DPI at the finished print size.
I design in Canva. What file should I upload?
Export from Canva as PDF Print for the best available quality.
What files can’t you use?
Files from Cricut Design Space, Windows Paint, Apple Paintbrush, and similar basic programs, Microsoft Office files, and screenshots or phone photos of designs usually can’t be used as submitted. If you’re unsure, upload the best file you have and explain in your order notes.
Can you create or fix my artwork?
Yes. Artwork services start at $25 for vectorizing, recreating low-resolution designs, or creating new designs from your logo. Request a quote with your artwork and what you need.
What if the printed colors don’t match my screen?
Colors on screen can look different from printed colors. For the closest match, list Pantone colors or your intended colors in your order notes. Pantone matching is not available for Advanced DTF.
Turnaround & shipping
How fast are orders produced?
| Product | Production time |
|---|---|
| Screen printed transfers | 1–4 business days after artwork approval |
| Tagless neck labels | 1–4 business days after artwork approval |
| Stock transfers | 1–2 business days |
| Full color transfers | 1–2 business days |
| Blank apparel | Ships same or next day |
Times by formula are on the Shipping & Turnaround page.
How much is shipping?
| Product | Shipping |
|---|---|
| Screen printed, labels & stock | Free standard on orders $35+. $6.99 under $35. Priority from $15. |
| Full color transfers | USPS Ground $10.95, UPS Ground $15.95, FedEx 2Day $20.95. Free USPS Ground on eligible orders over $125. |
| Blank apparel | USPS Ground: $12.95 under $75, $8.95 from $75, $4.99 from $150. |
Final shipping options and charges are shown at checkout.
What is the order cutoff time?
For screen printed transfers, neck labels, and stock transfers, orders placed by 1:00 PM ET, Monday to Friday, begin processing the same business day. Orders placed later or on weekends begin the next business day.
Do you offer rush orders?
Contact us or request a quote with your order details and deadline. We’ll confirm availability and any rush fees.
How do I track my order?
Tracking information is emailed when your order ships. You can also check order status in My Account.
Do you ship internationally?
We currently ship within the United States. For international orders, contact us to discuss options.
Pressing & storage
Do I need a heat press?
For most transfers, yes. Screen printed and full color transfers need a heat press with even temperature and consistent pressure. All Purpose Sport and Metallic neck labels can also be applied with a home iron, Cricut EasyPress, or mini press. Check the product page for your transfer.
What temperature, time, and pressure should I use?
Settings vary by transfer type. Each product page lists the temperature, time, pressure, and peel for every formula. Verify your press temperature with a heat gun, since built-in displays can drift.
Should I test-press before production?
Yes. Press a test garment whenever you change fabric, garment, or settings. We are not responsible for garments damaged by incorrect application settings, improper pressing, or lack of testing.
How long do unused transfers last?
Unused transfers last about 6–12 months stored at room temperature, away from heat and direct light, in an airtight container. Use them within 6 months for best results.
Returns & quality
What is your return policy for transfers?
Transfers are made to order, so all sales are final. If there’s a problem, contact us within 14 days of delivery with your order number, photos, and a brief description. If we confirm a manufacturing or production error, we’ll reprint the affected transfers at no cost.
See the full Refund Policy.
Can I return blank apparel?
Blank apparel is final sale unless an item arrives damaged, defective, incorrect, or is missing from the order. Report these within 72 hours of delivery. Returns are not accepted for size or color selection, fit preference, or change of mind, and we don’t offer direct exchanges.
See the full Refund Policy.
Do you include extra transfers for testing?
Yes. Transfer orders include at least one extra transfer so you can test-press before full production.
Contact
How do I contact you?
- Phone: 1-800-604-7307
- Email: info@advancedtransfers.press
- Hours: Monday to Friday, 9:30 AM to 5:30 PM ET
- Form: Contact us
Where are you located?
Advanced Transfers is based in New Jersey. About us
Didn’t find your answer?
Send us your question, artwork, or project details and we’ll help you find the right product.